Cancellation and Refund Policy

Once we receive payment confirmation, your course/dive will be reserved and guaranteed.

To maintain our commitment to all our clients, Scuba Shane Diving operates the Cancellation Policy as follows: –

• The total amount is required to make a booking.
• At the time of making payment, you agree to these terms and conditions.
• If you cancel your dives/course, for whatever reason, the cancellation policy is as follows:

• • seven days before the course date – refund of payment minus $70.00 for the booking fee.
  • 72 hours before course/dive starts – Scuba Shane Diving will retain the total amount.

All dive courses are paid in full one week before diving on the first day of the dives unless otherwise instructed by Scuba Shane Diving. (Due to paperwork needing to be done and sent out)

ILLNESS

All cancellations within 72 hours due to unexpected illness will result in the total amount retained by Scuba Shane Diving. Scuba Shane Diving recommends travel insurance that covers unexpected illnesses.

Any catch-up days due to illness or sickness will result in a catch-up fee of $100.00 per day.  We recommend travel insurance be purchased to cover any loss from becoming sick or injured.

CATCH UP DAY 

However, if you become ill or require extra training during the course, there will be a catch-up price of $100.00 daily.

If we have space available and can arrange new dive dates to finish your dives, we will try moving your dive dates.

CERTIFICATION CARDS 

A photo must be uploaded into your SDI account before the end of your course. If you did not upload an image, your certification card would be posted without a photo.

Most training agencies charge an additional $55.00 to resend a broken or lost card.

FITNESS / MEDICAL 

Open Water Students will need to be able to complete a swim test of 200 metres and back float water for 10 minutes to demonstrate water confidence.

For all courses, you must be able to answer “NO” to all the medical questions or be signed off as “fit to dive” by a dive doctor using the appropriate paperwork AS4005.1 medical clearance.

You will forfeit your booking if you fail the medical pre-screening on the day because you have not read the documentation.

All medical questions must be ticked NO or have a medical certificate to start the course.

REFUNDS 

All refunds will be deposited into the nominated bank account, minus any theory/booking fees ($70.00).

HOMEWORK 

For all courses, there is a theory element to complete for knowledge development that includes training. The training is compulsory and must be completed one week BEFORE the start of the course.

If you do not complete the study before arriving, you will not be able to start the course and will be charged a $100.00 catch-up fee.

MINIMUM NUMBERS FOR COURSES

We require three (3) students to run a course for any courses if you would like to book as one (1) person, email or call us and check what classes are running.

All diving is weather permitted, so if for any dangerous weather, any other reason or Scuba Shane Diving must cancel dives, the following refunds apply.

• If Scuba Shane Diving changes your diving date or time, you will be offered a full refund or alternative dates.

• Vouchers will not be redeemable for cash under any circumstance.
• They are only valid to the person on the voucher.
• The expiry date is labelled on the voucher.
• Proof of the voucher will need to be presented to claim the product.
• Vouchers are only valid for the value of the voucher when purchased.
• Course or dive must be completed within the expiry date. Booking for future dives outside the expiration date will not be accepted.

• All divers must have their certification card to board the dive boat at the time of diving.
• All divers must state on the liability form that they have dived within 12 months; otherwise, a refresher course is required before diving with Scuba Shane Diving.
• Safety equipment is a requirement to dive within Queensland, which contains a computer, safety sausage and a whistle.  The diver is responsible for providing for all dives unless you are hiring Scuba Shane Diving to hire kits.
• Any personal equipment is the responsibility of the diver to maintain. Scuba Shane Diving is not responsible for personal equipment failing the pre-dive test.
• All spare equipment is reserved for Scuba Shane Diving hire kits.
• Please complete Scuba Shane Diving online waiver every 12 months before our divehttps://waiver.smartwaiver.com/w/60abc2cee1bd5/web/

• Any personal equipment used on any selected courses or social dives, which the equipment fails, is the diver’s responsibility. All spare gear is reserved for divers hiring Scuba Shane Diving equipment.
• Any required Scuba Shane Diving equipment will be at the standard hiring cost of $70 for the kit.
• All divers must maintain the QLD code of practice standards to dive with Scuba Shane Diving.

• A no-show for whatever reason, including but not limited to flight delays, traffic, hangovers, or just not getting out of bed, will mean loss of payment!
• If you cannot complete scheduled dives due to ill health, there will be no refund. We suggest you look at your travel/ scuba insurance for reimbursement.
• Anything over 30 minutes late to the Open Water course will start without you, and you will miss the lesson.
• Boat and ferries depart as per time and will not be delayed if you run late.

We strongly recommend taking out travel insurance that covers illness, cancellation, medical evacuation, and scuba diving within its policy. Any cancellations within 72 hours will result in Scuba Shane Diving retaining full payment.

Scuba Shane Diving does not provide transport in any way. Cancellation of the course within 72 hrs due to not planning transportation will forfeit the course/dive funds. We recommend asking other divers on your class/trip to carpool to the dive site. Alternatively, public transport the day prior and stay at the local accommodation at the dive sites.

BASIC TORCH – $55
WEIGHT BELT – $50
INTEGRATED WEIGHT POUCH – $45
LEAD WEIGHTS – 3LB – $7.50, 6LB – $15, 10LB – $25
MASK – $40
SNORKEL – $20
FIN – $50
BOOT – $10
REGULATOR – $200
WRIST COMPUTER – $300
BC – $200
WET SUIT – $100